Frequently Asked Questions (FAQ)

Bitkoffee is a platform that allows content creators to receive support from their followers ("fans") through micro-donations and product sales, offering a simple and fast way to monetize their work and connect with their audience.

We accept traditional payments with credit/debit cards and also multiple forms of cryptocurrencies, making it easy to support from anywhere in the world.

No, Bitkoffee is not an investment platform (like an exchange or broker). It is a crowdfunding and creator support platform. Cryptocurrencies are used solely as a payment method to transfer value globally, quickly, and with low fees.

The main difference is our integration with multiple cryptocurrencies, allowing global payments and withdrawals without the geographical restrictions of traditional payment processors. In addition, we offer very competitive fees and greater financial freedom for creators.

Yes, signing up and creating your creator page on Bitkoffee is completely free. There are also no hidden fixed or monthly costs.

Donations or payments received are credited to your balance. You can withdraw them to your cryptocurrency wallet or through other available methods once you reach the minimum payout level.

Of course! Bitkoffee allows you not only to receive donations (coffee invitations) but also to offer memberships or sell products and services digitally or physically.

Bitkoffee charges a flat 4% platform fee. Standard network or processing fees may also apply depending on your chosen withdrawal method.

We use advanced AES-256-GCM encryption to securely store critical data like your cryptocurrency wallet addresses. Payment processing is handled by secure, authorized external providers via the blockchain, and we never store your private keys or seed phrases.

It is not mandatory. You can support your favorite creator as a guest. However, registering has its advantages, such as keeping track of your contribution history and interacting more directly.

Yes, completely secure. We entrust payment processing to external and authorized channels and providers that protect both your identity and payment information at all times.

Yes, if you provide an email address during the donation or purchase process, we will send you a digital receipt and confirmation. Also, if you are a registered user, you will find the history in your control panel.

If you have an issue with a purchase or donation, we recommend contacting the creator first. If the problem persists, you can send a report to our support team.

You can use the "Report" button on the creator's page or post. Our team will review the case shortly.

Due to the nature of digital assets, purchases and donations are usually final. However, in cases of proven fraud, we can intervene.

You can contact our technical support team by sending an email to support@bitkoffee.com.